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  • SERVICE AND SUPPORT

The expert support you need, when you need it.

While GRA makes no political comment on the corporate trend towards "off-shoring" to maximize profits, we've heard all too often complaints of long hours of extended hold time, incompetent advise by entry level personal with little or no experience, and begging and pleading with "big guy" manufacturers to get defective components replaced in a timely fashion. If your PC manufacturer used quality components to begin with, you wouldn't have failures.

Time is money. And in business, lost time due to computer failure is absolutely intolerable.

At GRA, customer care is always our priority. We're here to help, and we enjoy doing so. For non priority questions, please send an e-mail to one of the addresses below, and you will receive a reply in one business day or less. Oh, and YES, we repair Dell!

Phone: 973.278.5565

New! Remote Help Desk Services

For PC, and all other support:
support@gra-computers.com

For Web Site Support:
webadmin@gra-computers.com

Standard Warranty Period:
One year standard on all PC & systems, up to 3 year on extended, LCDs, and 5 year on Servers offered.

PC-cillin Internet Security Suite 2010*

> View the TrendMicro Demo here <

Protection from viruses, hackers, spyware, and phishing for home & small offices:

Trend Micro PC-cillin Internet SecurityTrend Micro™ PC-cillin™ Internet Security 2006 combines award-winning antivirus security and a personal firewall—for comprehensive protection against viruses, worms, Trojans, and hackers. It also detects and removes spyware and blocks spam. It even guards against identity theft by blocking phishing and pharming attacks. Plus, PC-cillin protects your wireless network with Wi-Fi Intrusion Detection, an innovative security feature that alerts you when an intruder uses your Wi-Fi connection.

> Free PC-cillin Phone Support for Customers in North America!

 Technical Support Phone: 1 (800) 864-6027
(Mon – Fri 5:00am – 8:00pm U.S. Pacific Time except on holidays)

*NEW FOR 2010, 3 USER LICENSE:

TrendMicro Internet Security 2010 is now an even better bargain. Each software purchase includes 3 full licenses. That means, you can legally install, use and register the software (for a FULL 12 months) on up to 3 different computers.

There's never been a better reason to get rid of that slow, troublesome, non-effective trial software that came with your new PC.

 

The 5 most important precautions all PC users should take:

1. Surge Protectors

The single most important accessory you can buy for any piece of electronic equipment is a good quality surge protector. Dirty power, brown outs, black outs, spikes, and surges can cause damage to even the most resilient piece of hardware. Don't forget about static electricity and spikes from outside sources such as the phone lines, DSL, Ethernet or LAN cables, and/or cable modems. ALL of these need protection, not just the A/C power source. GRA recommends a good quality unit, and don't skimp on price here. We'll help you buy a good one. Then never look back. After all, for a small price, you're protecting something that's much more expensive. For more info on power, click here.

2. Regular Backups

Remember Murphy's law? Anything can happen. Hard drives can fail; bad power can cause data loss; your son accidentally deletes your spreadsheets; or a virus can cause disastrous consequences. Regular & reliable backups are an absolute must - even in the most casual computer environment. Whether its a tape, DLT, CDR/RW, Zip, or even floppy disks, you need to insure that your important data & files can be retrieved in the event of a loss. Everyone should a have a backup plan. (A failure to plan, is a plan to fail)  

3. Run Windows Updates

There's a button on the top of all Windows Start menus that says "Windows Updates" You'll need to be Online before clicking that button. If you don't see that button (or icon) click here. You'll need to use Internet Explorer to access this site. If you don't have an Online service, than there's no easy way to get these updates. Microsoft Windows updates occur fairly regular. In fact, over the last year as Microsoft made a stronger commitment towards security issues, you can expect these to occur on a regular basis. It is our strongest recommendation that users access these updates at least twice a month, or more if indicated. One of these updates itself has an auto "self reminder" that will inform you if a critical update is released. GRA recommends installing all critical, as well as, recommended updates unless otherwise specified. If there are updates indicated that you're unsure of, don't select them, and ask our advise. Some of these may include driver updates that can be erroneous.

4. Keep That Antivirus Software Up To Date!

This one we can't stress enough. New Virus' continue to exploit "holes" in your computer, and can reek havoc - causing loss of operation, data corruption, and data loss. Your AntiVirus software is only as good as the virus signatures it uses. Most all of the Antivirus software we sell and install is set to automatically update itself when online. However, if you're not online that often, you'll have to manually do it yourself.

5. Be Cautious of What Software is Installed on Your Computer

Not all Purple Gorillas are your friend! We've seen it far too many times; 3rd party software completely damaging a perfectly good running computer. Before you install ANY software into your computer, do your homework. Find out what it is, what it does, can you properly un-install it, what software it interacts with, are there any updates, patches, bug fixes, etc. Find out what other user experiences are. Go to their Website and read about it. And then, ask yourself, "Do I really need it?" Always be cautious of Spyware, where it comes from, and the possible damage it can cause. Avoid installing ANYTHING that makes changes/ enhancements to your Internet Explorer Browser.

Tech News & Updates:

GRA ends support for Windows 98/ 98SE, Millennium, and Windows NT Desktop and Servers/ Less than Pentium III class computers. Due to recent updates in both hardware & software technologies, we, like all the major oem manufacturers have no choice to but to end support for older technologies no longer supported by the industry. If you computer still has an outdated version of Windows, or a Windows NT server, please inform us first before inquiring about updates, upgrades, etc. While we will do our very best to help all our clients & customers, we can no longer continue to support "end-of-life" or legacy technologies.

GRA DOES NOT SUPPORT America Online. AOL is a premium service (paid for by you) of which you are entitled to technical support. Our clients are encouraged to call AOL for all support issues.

IMPORTANT NETWORKING ISSUES: Some AOL software is known to interfere with the proper operation of some network configurations. If you decide to install AOL in your office, please consultant our Network Engineers prior to doing so. Failure to do so will void any and all warranties, either expressed or implied, and any or all subsequent damage repair may be billed at our normal rates.

We Specialize in OnSite services in networking, client-server, desktop,
and all broadband environments.

 
OnSite Services

Complete custom client-server
design - including software and  hardware, data storage, backup
solutions, remote access,
secure VPN, and more.

 
Solution Designs

Microsoft® Office applications, QuickBooks, Adobe® products,
LAN training, and more.

 
OnSite Training

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


 

 

 


 

 

 

 

 

 

 

 

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